The Wing is a work and community space for women. Founded in 2016, The Wing was born out of the belief that women deserve a multi-purpose space that makes their lives easier, and that magic is created when women come together.
The Wing is a work and community space for women. Founded in 2016, The Wing was born out of the belief that women deserve a multi-purpose space that makes their lives easier, and that magic is created when women come together.
Community Manager
The Wing is seeking a Community Manager who will directly oversee member experience, satisfaction and overall growth of membership base. This role reports to The Wing’s Community Director.
Responsibilities include but are not limited to:
- Develop and attend community initiatives designed to create connections through meaningful introductions, programming and events, and digital communication.
- Create personal connections with Wing members through multiple touch points
- Communicate and work with Wing team to ensure highest level of member satisfaction
- Identify and facilitate ways to connect Wing members both in and out of the space
- Act as sounding board for member feedback and solve for issues to ensure experience quality and satisfaction
- Work in tandem with Community Director to oversee onboarding process for new members
- Analyze member usage and satisfaction to understand trends and opportunities for improvement
- Work in tandem with Community Director to plan outreach based on data trends
- Work with Community Director to oversee and manage membership process
- Promote Wing to prospective members, conduct open houses, field prospective member questions
- Oversee membership packets and informational/promotional materials designed for prospective members
Key Qualities
- Passion and experience in community building
- Hospitality industry knowledge
- Dynamic self-starter with strong work ethic
- Ability to work independently, prioritize work load, multitask, and project manage
- Confident, fast learner and quick thinker
- Strong listener with ability to communicate and interact across position levels
- Entrepreneurial spirit with a positive attitude
- Flexible schedule including some evenings and weekends
- Passion for the Wing brand and mission
Experience Requirements
- At least 5 year working experience in Hospitality or Community Building
Apply here to join our Wing Family! 💪
Assistant General Manager
Responsibilities include but are not limited to:
- Hire + train your part time team for Front Desk
- Create and manage part time staff schedule
- Have a weekly 1:1 growth and development meeting with GM
- Coordinate monthly staff meetings/outings with part time team
- Create/update staff information document with important information, dates, infractions about each part time employee
- Create development plans for your part time employees, meet and update monthly
- Oversee all ordering of supplies in The Space using Negotiatus platform (+ other approved vendors)
- Communicate all vendor needs to GM
- Keep space looking and functioning on brand
- Be in The Space 5 days/week, flexible with schedule as it may shift or change to support events in The Space (one weekend per month)
- Manage the part time team through creating expectations and holding staff accountable
Key Qualities:
- Someone with strong customer service/hospitality experience
- Passionate about development and training
- A Problem Solver
- A consistent, clear communicator
- Interested in promoting a positive professional community and culture
- A leader
- Able to build and nourish a community
- A multitasker!
- Someone who loves a challenge
Apply here to join our Wing Family! 💪
Cafe Team Member (Part time)
Responsibilities include but are not limited to:
- Receive, date and organize food and beverage orders
- Prep food for café menu
- Prepare food orders for members with confidence
- Process payments
- Work closely with staff to delivery stellar customer experience
- Provide high-volume hospitality during events, crowded service hours
- Work small and large events; scheduled mornings, evenings, occasional weekends
- Maintain a level of professionalism with all members and guests
Key Qualities
- Deliver high level hospitality and customer service to our members
- Flexible in schedule, able to support evenings, weekends and large events
- Team player; lends a hand to support all team members and community members in The Space
- Self-starter, takes initiative
- Passionate and knowledgeable in hospitality and restaurant industry
- Knowledgeable about coffee, food, wine, cocktails
- Confident, fast learner and quick thinker
- Multi-tasker
- Passion for the Wing brand and mission
Experience Requirements
- Food Handler’s License
- Experience working in Cafés and/or restaurants; barista/bartending experience is preferred
- Wine and Cocktail knowledge/experience
- Must be able to safely lift 20-30lbs of dishware/café inventory
Apply here to join our Wing Family! 💪