Orders are processed within 3 business days (Mon-Fri), unless otherwise noted. When your order ships, you will receive a shipping confirmation with a tracking number.

We ship via DHL. Please allow 5-10 business days to receive your order after shipping is confirmed.

No, but we are working on it!

Please allow up to 10 business days from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when your return has been completed.

Once you receive your email indicating your return has been processed, you can expect to receive your credit in 5-10 business days.

No. Store returns must be returned in the space that it was purchased in person.

No. Online returns cannot be processed at any Wing location and must be shipped back using the Online Return Instructions.

We do not honor price adjustments on full-price or discounted merchandise at this time.

Gift cards can be only be used at shop.the-wing.com and cannot be used in Wing spaces.

No. Coupons and discount codes cannot be applied to the purchase of e-gift cards. If merchandise items are included with your order of a gift card, the coupon value will only apply to merchandise items.

Sales tax will not be applied to the purchase of gift cards. If merchandise items are included with your order of a gift card, tax will only apply to merchandise items.

The Wing’s e- gift cards are non-refundable and cannot be transferred, exchanged or resold and cannot be redeemed for cash. E-Gift Cards for The Wing Retail’s shop cannot be applied at The Perch or towards Wing Memberships.